The Short Version
We like to deal with people on a handshake but in these trying times we have found that we have to spell everything out ... after the PayPal privacy statement below you'll find our Terms and Conditions but every time someone misunderstands them we have to add another sentence to cover each and every gripe so in some areas in becomes redundant. It all boils down to: If you have a contract with us we EXPECT you to read the terms and conditions ... if you feel that you cannot comply with our T&C, or have your boss back you up, then you are welcome to deal with us by submitting the proper deposits and lease payments. NEW AGENTS MUST fill out our New Agent Request form and have their agency back them (no deposit required in this case) or not (deposits are required from agents not backed by their agency).
You are in business and so are we ... we tell you the costs in advance, once your contract is PAID through PayPal there are NO increases UNLESS the post is stolen while in your care (which means as long as it is planted in your listing's yard it is YOUR Responsibility until The Post Man picks up your post and then it is OUR responsibility. While it is in your care, should it be stolen, vandalized beyond repair, or broken, the basic costs are as follows:
Replace Standard Post for 18" x 24" signs ... painted white ... with NO extras such as brochure box or rider holder = $199.95
Same but in a large white post designed for signs 36" x 24" or larger = $199.95
Brochure Box lease is $5 ... if the post AND box are stolen there is an additional fee for the box = $12.95
Rider Holders for the top of the horizontal beam ... $7 for standard ... $9.00 for Large
If you opt NOT to use the Rider Holder please be advised that tacking your signs onto the post with screws, staples, tacks, nails, or any other device is STRICTLY FORBIDDEN and a charge of $2 - 5 PER hole will be assessed after the post is picked up and inventoried at our Plant in White Water.
We bill you through PayPal and do not accept checks unless they are submitted through PayPal. When you pay through PayPal you are eligible for a FREE ADDITION of 2 months to your post lease period. Most posts are leased for 4 months, but watch the fine print on "Specials" where 2 month specials are standard and become 4 months with PayPal use. We do not accept checks because today's Postal System does not guarantee to get our mail to us ... our mailbox is near the highway and not secure ... checks can get stolen by mail thieves ... AND in the event we DO receive the check, we have to drive 35 miles to deposit the check since it cannot be mailed ... so the cost of taking checks is astronomical. PayPal is fast, easy to use, and totally secure.
In the event that your payment is late, such as if you miss the email invoice, we will send you an email reminder and if that does not work we will call you. 99% of our clients pay on-time, every-time, and those clients get our BEST prices and service. We do our best to let you know when your payment is due and we will spell out the consequences should the payments continue to be ignored after phone calls and emails fail. Basically, we do not want to ENCOURAGE late payments so the outrageous fees are in place to encourage people to pay their bills in a timely fashion. When your bill is past due we charge a flat 5% to cover the time it takes to send you emails or to call regarding your tardy payment. If it was an error on your part and you missed the bill or anything else ... TELL US ... make your payment that day ... and we'll remove the fee and send you an updated invoice. If the bill is not paid, the 5% fee remains and on the following 1st of the month the MONTHLY Interest fee of 5% is attached. So, for example, say a post is stolen and you are billed for the post ... we give you anywhere from 1 day to 7 days to pay PayPal for your invoice. You cannot pay the bill and you don't want to tell us you need time to pay it (ALL requests for extension of time ARE granted as long as your payment history is steady and reliable) so the bill becomes OVERDUE and the 5% fee is levied on the 25th of the month. On the first of the month ANOTHER 5%fee is generated by our computer, but this is an INTEREST fee. After the first interest fee is charged to your account the next 5% fee won't be until the first of the following month. We are NOT in the banking business so we do NOT expect people to be late ... but when it happens we want the bill cleared as soon as possible. We may even offer to wave the fees if the original invoice is paid in full. Future Orders MAY require pre-payment AND a returnable deposit of $150 to provide security for our bookkeeper.
These are the MAJOR terms in our T&C but for the ENTIRE list and all the warnings and taboos please refer to the LONG VERSION which is immediately after the PayPal T&C.
The moral of the story is that we are in business just like you ... we are locally located in Painted Hills so we CARE about our customers, local AND long distance, and we want to provide you with the best service. We have to pay our employees just as you have to pay yours. When you hold back a payment to us it means that we cannot pay OUR bills ... and many of those people may be ones who need you to pay us so that we can pay them and they can pay you. It's a Wheel. The Post Man is your FRIEND, but if you choose to mistreat us by not paying your invoice, then we have to involve the Coachella Valley Collection Service, and MORE FEES arise from that. When we have to turn you over to the CVCS, our 5% fee is added monthly, PLUS court costs, collection costs, and any fees involved in collecting YOUR debt to us. We MAY also file with the local Real Estate Associations in Palm Springs and Palm Desert, and report that you have not been able to pay your account with us, which adds a warning as to your ability to pay others as well. This can be considered a "death knoll" to many businesses, since few people will provide services to "dead beats". Once your account is current and up to date we notify the Associations and CVCS marks your account as paid in full. WE DO EVERYTHING POSSIBLE TO HELP YOU PAY YOUR INVOICE BEFORE turning you over to CVCS. CVCS costs us money and it is a hassle ... all we ask is that you pay our invoice in a timely manner ... just as you ask YOUR customers to pay YOU!
The Following is the Privacy Statement from PayPal ... our billing affiliate
This policy describes the ways we collect, store, use and protect your personal information. You accepted this policy when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days' prior notice by posting notice of the change on the "Policy Updates" page of our website.
How we collect information about you
When you visit the PayPal website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you open an account, we collect the following types of information from you:
When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
To process your payments, we need to share some of your personal information with the person or company that you are paying or is paying you. Your contact information, date of sign-up, the number of payments you have received from verified PayPal users, and whether you have verified control of a bank account are provided to other PayPal users who you transact with through PayPal.
If you are buying goods or services and pay through PayPal, we may also provide the seller with your confirmed credit card billing address to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it.
We work with merchants to enable them to accept payments from you using PayPal. In doing so, a merchant may share information about you with us, such as your email address, when you attempt to pay that merchant. We use this information to confirm to that merchant that you are a PayPal customer and that the merchant should enable PayPal as a form of payment for your purchase.
Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through PayPal, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
How we share personal information with other parties
We may share your personal information with:
How you can restrict PayPal from sharing your personal information
Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:
If you do not want PayPal to share your personal information with other financial institutions for the purpose of marketing our jointly offered products to you, please log in to your account and uncheck the box in the Information Sharing section of the Notifications and Information Sharing page. This page can be accessed by going to the Profile subtab under the My Account tab. You can also control how we use your contact information to market our services to you in the notifications preferences.
How you can access or change your personal information
You can review and edit your personal information at any time by logging in to your account and clicking the Profile subtab under the My Account tab.
How you can contact us about privacy questions
If you have questions or concerns regarding this policy, you should contact us by using the "Contact Us" feature on our site or by writing to us at PayPal, Attn: Privacy Department, P.O. Box 45950, Omaha, NE 68145-0950. PayPal maintains offices at .
PayPal is a TRUSTe licensee. If after contacting PayPal, our response to your privacy concern is unsatisfactory, then you may file a privacy complaint on the TRUSTe website (www.truste.org). TRUSTe will serve as a liaison to PayPal to resolve your concerns regarding our privacy practices. Please note that TRUSTe will not intervene for any other type of issue with your account.
The LONG Version of The Post Man's Terms and Conditions
When you submit a contract to us, you acknowledge that you have read the following, or our Short Version (above), but you need not read them as long as you intend to pay our invoices, and DO pay them in a timely manner. We only lose a post about once each year but if it is on YOUR listing when it is stolen, YOU are responsible for paying for its replacement. If you do NOT agree to pay for lost sign posts, damaged sign posts, vandalized posts beyond repair, or broken posts ( caused by children hanging from the cross beam or from unknown direct destruction ) ... do NOT send us an order, since your agreement to these terms are automatic when you send in your order. We are not asking much ... when you get your bill, simply pay it! Posts are NOT often stolen and if the area of your listing is sketchy we will tell you in advance if there is a danger of your post being lost or stolen. We warn you ONLY if other agents have lost posts in that same area.
The Post Man also known as the Desert Post Man is a division of Painted Hills Power, 15234 Old Morongo Rd., White Water, CA 92282. The Post Man installs posts, in advance of payment, under the following conditions.
Here are the BASIC fees. High mileage, meeting with clients (usually requires more time), Picking Up Custom Signs from your office or from the printer's office, ALL of these things can be considered EXTRAS. When you Order 50 Posts a month from us you will receive ALL of the above extras for ABSOLUTELY FREE. That could be 25 installations and 25 removals ... as long as the total is 50 or more. We only LEASE posts, we do not sell them, unless a post is stolen and must be replaced.
BASIC PRICES: Not a lot to say ... Installation is $25 ...
Removal is $25 ... You Can LEASE your post for $5/month, unless there is a lower
price on special. Commercial Posts are available for 3ft x 5 ft signs up to 4ft x 6 ft.
The Post Man makes ALL SIZE posts. We can customize a post and mfg it in 2 days.
Allow 1-2 days for painting and drying and ANY SIZE post can be ready in 4-5
working days. We offer ALL COLORS! White, HOA Brown, or C-21 Yellow are standard, in
stock colors. Please refer to our website: desertpostman.com for ordering info,
order forms (FAX form), post colors, and more. We will in most cases require
payment in advance for custom posts or custom paint colored posts. To
order a POST REMOVAL, we suggest saving your original Install Order in the
listing folder and once you want the post removed, simply use THAT form but
circle the first option: "____Remove a post already installed" and fax
that to our 760-406-5600 fax line. REMOVE ORDERS should allow up to 7 days
for removal, unless they are sent in advance with EXACT removal dates, at least
1-2 weeks out.
After installation and removal you only need factor in the cost of the lease ... at $5.00 per month. We normally bill for FOUR months at $20 ($5 per month). In most cases when you prepay your invoice on PayPal, PayPal will add TWO FREE MONTHS to your lease time. It's a $10 savings which adds up and is well worth it!
In the event that a post is confiscated in Indian Wells by the "Post Patrol" (almost a given), or is stolen, or vandalized beyond repair, or broken, we can either charge for the repairs if possible or when repairs are not possible we must charge the prices above to replace the post. Any agent who does NOT honor charges from the Post Man will be subject to collection actions by the Coachella Valley Collection Agency. Should an agent refuse to pay or delay payment, we reserve the right to bill the Agency of that agent. Please be sure your agency is aware of this if you plan to avoid payment, or by moving to a new agency. Should your agency refuse to back you by paying your outstanding bill plus late charges, a complaint will be made to the Real Estate Board demanding payment by you or your agency. Your sending us an order on our forms constitutes acceptance of these provisions by you and your agency. If your post is STOLEN, it does not matter if it was in for a day or a month, we MUST charge a minimum fee of ONE month, ($5), for the post lease along with any other extras involved such as brochure boxes, rider holders, or Wind Detente, among others.
It is also understood that you will use our FREE FORMS from our website, as this reminds you to enter "gate codes" and "Special Instructions", along with Post sizes and colors as necessary. When we are on the road our labor rate is $60/hour so if our truck needs to WAIT b/c someone did not include the gate code or whatever, please be aware that these delays can be charged to you at $1/minute to cover our added costs.
At our standard costs to you, we barely cover our gas costs, and we depend on VOLUME to make the whole system work. Everyone is important in making our system work flawlessly. When that happens it benefits you AND The Post Man. Please be sure to take the time to fill out your Install Orders COMPLETELY and thoroughly.
OUR GUARANTEE: We guarantee that our post will remain in place,
and be straight, or we will send a crew, at your request, to re-align or
re-install the post, at our expense. We also guarantee our hardware against
breakage from normal use, and when not altered or adjusted by "others". Extreme
winds or vandalism (kids hanging from signs) are considered "acts of God" and as
such are NOT covered. Should we discover upon arriving at the post that the eye
screws have been altered, or moved from their original settings, or if the
S-Hooks have been stretched open for any reason, there is NO guarantee. The
guarantee covers defects in OUR workmanship. Moving the eye hooks can cause
undue stress on the sign and can cause sign damage and post damage and should
this be discovered the client will be responsible for time, mileage, and
hardware replacement costs. Brochure boxes are to be installed by The Post
Man. Addition of brochure boxes, add-on signs such as "Reduced Price", "Spa",
etc. is strictly forbidden unless it is professionally installed by The Post
Man. Any other use is considered vandalism and a fee may result. Posts that
are split due to vandalism or broken or damaged by traffic accident will be
replaced and charged at the rate for new post installations and there will be a
charge for the broken post ($199.95 for standard size and $199.95 for the larger
post for 3ft x 2ft signs ... plus CA sales tax).
Frequent Installation Realtors ... If you order 10 or more posts per month we will extend our FIS Special to You.
For those who sign up on or after June 15th, 2007 we will honor "rollover" months. Use your free months whenever and wherever. As long as we invoice you for the THREE month minimum on EACH order, you can use as many of your rollover months as necessary. (Example -- your listing doesn't sell for 5 months. You have prepaid 3 months and you have 15 rollover months on your account. Simply draw 2 of your rollover months ... your 3 prepaid months will have generated TWO MORE FREE MONTHS anyway.
On a Lease or a Purchase, the ownership of the post is retained by the Post Man until payment is made and clears the bank. Once payment clears, the post is the property of the purchaser for the period of the lease or forever if purchased. We are a small company and as such we ask that you prepay your order using PayPal if you would like to use your credit or debit cards. But we understand that you need your post installed ASAP to keep your client happy so we also accept checks by mail. We will mail or email your invoice to you either by post office or via PayPal email. You can then send your personal or business check either in 10 days (preferred) or within 25 days if you need the extra time. Whenever you prepay your order we will give you two FREE months additional time on your lease. If you are sending us your signs you can prepay the order by enclosing a check with your signs, made payable to Painted Hills Power LLC. As of 7/7/07 we no longer charge late fees. It's too time consuming for all of us and we were beginning to feel like "bad guys" when people were unable to pay on time. If a post is not paid within 25 days of the invoice date the bill will be considered delinquent and the post will be removed. All installation and removal fees will remain due along with the one month lease fee and future orders will require payment in advance. For collection purposes, should it be necessary to submit an invoice to a collection agency, the fees of the agency will be added and will be the responsibility of the leasor or purchaser.
For theft purposes, the client is responsible for the post from the minute it leaves our truck and is installed on your listing. The client is responsible for the post until The Post Man picks it up, thus completing the contract. If the client fails to notify The Post Man to pick up a post from a listing that has sold, gone through escrow, and changed hands, and during that course the post is lost or stolen or cannot be returned to The Post Man in the original form as delivered at the beginning of the contract, the client must pay the replacement cost of $199.95 (standard post) or $199.95 (large post) plus state tax. If REMOVAL fees were charged in advance, these can be removed from the replacement cost of the post, as long as The Post Man was NOT called and ordered to pick up the post. If The Post Man dispatches a truck to remove a post, a fee is earned, whether the post is still there or not. If you KNOW that a post has been stolen, please report it to us and we'll deduct the $20 removal fees from the replacement cost. In the same spirit, if YOU notify The Post Man to pick up a post and response time is more than 7 (seven) days from date of notice, and in that time the post is stolen or lost, The Post Man will bear the cost of replacement. You must be able to confirm the presence of the post at the time the removal order was placed.
The Post Man offers a "standard post" which is designed to fit sign dimensions of 18" x 24". This is normally the standard size used by most realtors in the Coachella Valley. The larger sign, 3ft x 2ft seems to be the "normal" for other Southern California areas. If you know FOR SURE that your sign is 18" x 24" by all means order the standard post but if you are not sure of the size you should order our Large "One-Size-Fits-All" post. We drill several holes for the screw eyes so that they can be moved to accommodate all sign sizes up to and including 3ft x 2 ft. The standard colors for the standard posts are white, and C21 yellow. Optional colors are $5-7 per post and include any color available from the paint supply houses or we will be happy to use a customer's custom color paint if the customer supplies it to us. We carry the following optional colors in stock: red, blue, teal, and green.
Lease prices are $5 per month for any size. There is a 3 month minimum that we charge on the first invoice. On a 3 month lease we will send an invoice 30 days before the lease expires and offer a 4 month extension for $20. Choose the extension and if you sell the property in 30 days we will refund the balance due on request. If a refund is not requested the credit will be applied to the account and deducted from future orders.
In the event that a lease post is ordered and not paid within 25 days, the post will be removed and the 3 month minimum will be charged. In the event that the customer asks for the post to be re-installed it will be necessary for the customer to pay all past due charges PLUS a new installation and removal fee, but the left over lease period will be applied to the new account. In the event that the customer does not ask for re-installation, it will still be necessary for the past due amount to be paid in full or collection costs will be added and the account will be turned over to a collection agency or a small claims court. To avoid excessive fees and collection costs it is imperative that the account be settled within 30 - 60 days of the invoice date. In the event a bill is not paid timely, The Post Man reserves the right to charge the CURRENT Leasing fee, removal, or installation fee as noted on this website.
In the event that a REMOVAL is ordered and The Post Man goes to the listing and there is NO post present a bill for the cost of the post replacement ($199.95 - $199.95) will be sent to the listing agent or agency responsible for payment. If the agent or agency LATER find the post and ask that it be picked up a second time, a fee no less than $25 will be assessed. If the round-trip mileage is over 50 miles there will be an additional fee of 54 cents per mile. (mileage may be lowered for cause as determined by The Post Man).
Leased Posts and Brochure Boxes
Although we try to repaint or touch up leased posts after every three installations and we replace brochure boxes after one year of use we cannot guarantee what you will get a new box on a lease. If it's the second or third time out (post) or the second time out (brochure box) it will NOT look like a brand new post or box. TO BE SURE that you are getting a NEW Brochure Box you should order a NEW, not leased, Brochure Box. Right now we are building 20 new posts per week so the odds are good of getting a new post. If you have a million dollar home or a customer that's specially important to you (Mom or Dad, Aunt, Uncle, other relative for instance) then REQUEST a post "as new as possible" and explain why on your FAX request form. We will do everything in our power to comply with your wishes. But you need to let us know these things WITH your order, in advance of us installing the post. If you don't like the post AFTER we have installed it, there MAY be a replacement charge if you did not specify your needs on your original order. Any errors on our part will be immediately corrected at NO CHARGE. Which brings us to our next rule (see below).
ALL ORDERS MUST BE WRITTEN AND FAXED OR EMAILED TO the proper number or address. We CANNOT accept PHONE orders from anyone. The reason is that I could mis-hear what you are saying, or the cell phone might glitch for a split second and make it sound like something else ... there are a MILLION reasons why we cannot accept verbal orders. We also want to be able to PROVE to you that you told us a specific address. If we have it in writing there is no question. BE SURE TO DOUBLE CHECK YOUR ORDERS BEFORE YOU FAX or EMAIL them. They are the legal equivalent of a legal contract so please treat it as such. If you catch an ERROR AFTER YOU SEND IT, by all means call us at 760-406-1771 and tell us that you are sending the CORRECT ORDER and to ignore the WRONG order, unless the order has already been installed/removed.
The Post Man appreciates having you as a customer and values your business as you will find after a few weeks of dealing with The Post Man. We will offer our loyal regular paying customers many discounts on removals and mileage fees. Special requests and rush orders will often be done without additional charge, or at least with minimum additional charge. HOWEVER, The Post Man INSISTS on prompt payment of all accounts. On accounts that are billed monthly, the usual mailing of the invoice will be on the first of the month. It is expected that the customer will enclose a check and mail it back immediately upon receipt. We therefore offer 10 days for your payment to reach us. 5 days for you to receive the bill and 5 days for it to return to us. We ACTUALLY expect payment on the 5th or the 7th of the month since the post office is faster than 5 days but we realize that some people may wait a day or two to mail their payment, thus the 10 day grace period. If you CANNOT pay the invoice within ten days please ask for our 25 day billing option. You should request this when the order is placed. We are a small corporation and each post represents an investment. It is important for us to receive TIMELY payment in order for us to support the hundreds of posts that we have out at one time. If your payment is late to us on MORE than ONE invoice it prevents us from paying our suppliers and results in Late Fees being charged to us. If the bill remains unpaid after 30 days a late fee of 5% plus a $5 monthly billing fee will be applied, and the post will be subject to removal. In the event a bill is not paid timely, The Post Man reserves the right to charge the CURRENT Leasing, removal, or installation fees as noted on this website. Timely payment of invoices will lock prices and bind contract. Lease terms granted by The Post Man in an initial offering are only valid when invoice is paid in a timely manner. Any special prices or discounts will be VOID if the invoice is not paid within 10 days. Consistent problems with an account, being late more than once, or slow paying clients will be put back to prepaying their invoices, IN ADVANCE, through PayPal. We will bear all of the PayPal fees, at present, but this clause may be changed at any time at the discretion of The Post Man. When using PayPal you may connect it to one of your credit cards or several cards, thus being able to delay payment until a more convenient financial environment exists. A client may return to monthly billing if payment becomes timely and a minimum of 50 orders/month are placed. This can be 25 installations and 25 removals, or any combination equaling 50. For less than 50 orders/month we will invoice your account as long as the invoices are paid, in our office, within 10 days. Billing for less than 50 orders will be daily, per installation, each being due within 10 days. Most invoices will be sent through PayPal and will be due in 10 days. IMMEDIATE payment through PayPal, within 24 hours of your FAX order, will earn a TWO MONTH BONUS on your lease period. (Minimum billing is 3 months, you are NORMALLY billed for 4 months, and when prepaid on PayPal your 3 month billing is extended to 5 months and your 4 month billing is extended to 6 months (it's a $10 savings and well worth it).
In the event that a customer is being billed monthly but is late with payment on two or more consecutive months the account will revert to "daily billing" which means that whenever a post is ordered a bill will be sent once it is installed and that bill will be due in 10 days. Refer to the above paragraph if the bill is not paid within 10 days. If the customer continues to pay late, the fees will be applied and the account will be changed to PayPal ONLY. A PayPal ONLY account means that the customer will have to pay for installations and removals IN ADVANCE. Checks will be accepted unless payment has been denied by the customer's bank at any time previous, thus requiring a cash only payment. (postal money orders, money orders may be mailed to us or credit cards will also be accepted by going to http://desertpostman.com ... click on the PayPal connection. Sending us your check will delay post installation until the check is received but installation will be immediate, upon arrival, as long as funds are available for the check. If a check is returned by your bank for ANY reason, there will be a $25 fee to cover our added bookkeeping costs and bank charges. If a check is returned on the same account for a SECOND TIME in a ONE YEAR period, a $50 fee will be added.
In the event that a customer decides NOT to pay an outstanding balance or cover fees due for tardiness, it is understood that a specific lien exists against all installations that remain unpaid. If the account becomes more than 30 days past due, at the sole discretion of the Post Man, any unpaid installations will be removed and a removal fee will be applied to the account. When the post is removed the listing customer will be told to refer to the agent for details. It will be the agent's responsibility to inform their customer that their agency or the agent was unable to pay the bill on time and the Post was removed for lack of payment. Any other response may be considered libelous or slanderous and may require a remedy in court.
It should be noted here that The Post Man has NEVER had to take any customer to court for lack of payment. HOWEVER, if that changes in the future we will note below which customer is in arrears and what action is pending. We have only had ONE customer ever bounce a check on us and that customer paid timely after that and paid for all bank fees so we choose NOT to mention that customer since it was most likely a temporary set-back which happens to everyone from time to time. In the event you anticipate not being able to pay for your post in a timely manner please notify The Post Man in ADVANCE and make payment arrangements to avoid legal complications, and then pay the invoice in a timely manner. Slow accounts or NSF checks are grounds for The Post Man to report such activity to the State or Local Real Estate Boards. In most cases, with advance notification, we will wave any late fees as long as they are within the promised "special" payment schedule. The Post Man is willing to work with everyone but needs to know IN ADVANCE when special attention is necessary. This allows the Post Man to make arrangements with its creditors or to make internal adjustments to allow for the expected late payment.
Timely Payment Bonus
An invoice is sent the day your post is installed and that invoice has a DUE DATE 10 days later. We recommend sending payment NO MORE than two days after receiving your bill. When we receive your payment on or before the DUE DATE we will CREDIT your account for TIMELY PAYMENT. When you ORDER your post you can request a MINIMUM 3 MONTH lease, or, when not specified, we bill for FOUR MONTHS. BUT ... at your written request on your order you can ask for a 6 month lease, or longer. When you PREPAY your invoice using PayPal we will EXTEND your lease AT NO EXTRA CHARGE. On a 3 or 4 month lease you will receive TWO FREE MONTHS when the invoice is prepaid. On a SIX MONTH LEASE you will receive THREE ADDITIONAL MONTHS for FREE. If your 6 month lease listing is SOLD within 3 months we will credit the unused time purchased to your next lease, as long as your next lease is prepaid for a minimum of 3 months. Similar to "roll-over" time with other companies such as Cingular.
Credits, Discounts, and Special Promo Prices ... vs. Timely or Untimely Payments
From time to time, we may offer you a discount or a special promo price that is less than our regular rate. Please understand that this discount only applies to invoices that are "paid timely" within 10 days of date of invoice. If payment is received AFTER the DUE DATE on the invoice, all credits, discounts, and special promo prices become NULL & VOID. For our regular customers who normally pay timely we will check the postmark date on your payment and if it was MAILED before the DUE DATE but received AFTER the due date, The Postman will ultimately decide whether to allow the discounts involved in timely payment. If your postmark is AFTER the invoice DUE DATE, and there are no holidays to consider, you will lose any discounts, credits, or special promo prices AND you will lose the Timely Payment Bonus ... no Doubling of your lease, no two month bonuses. We will always be as understanding as possible in these matters but we ask you to understand that we have to pay for fuel, employee expenses, the cost of the post and hardware, billing costs, and more BEFORE we receive your payment. If your payment is late to us then we have to make OUR payments late and this costs us more in late payment fees, so it is just good business to remove timely payment incentives when the payment is late. Timely payments $ave YOU lots of money in a year, make us ALL happy, and encourage US to give you "special considerations" in the future. People who pay us on time every time can ask us for special favors such as a Same Day Installation after the deadline, or to pick up, or drop off, a sign, or pretty much anything reasonable, or slightly unreasonable and we're more than happy to help.
We can send an invoice through PayPal or send a bill. After you have opened your PayPal account you can then pay the invoice or bill using your PayPal account. If you are familiar with PayPal you KNOW that you do not EVER enter your credit card or bank numbers. As such it is super safe. You can phone in your initial info directly to PayPal, at 1-888-221-1161, thus avoiding the Internet "eavesdroppers" (hackers) and after that you simply enter your email address and your own code and your invoice fee is deducted from the account of your choosing. It's really safe and efficient. There is NO CHARGE TO YOU. WE pay the fees to PayPal. See PayPal's terms and conditions at the top of this page.
We recommend that you order the sign materials you want and know to be the best for you. Do not attempt to economize on sign materials. The high winds that we experience locally are enough to destroy almost any materials. Heavy duty aluminum is probably the best in a residential type sign. Coroplast or corrugated plastic can be fairly tough and its light weight helps in high wind but in extreme winds the sign can be whipped against the post and the sign will be destroyed. Styrene is a really strong material, twice as thick as the aluminum, but once again, wind will destroy it. The toughest of all is a 1/2" thick plywood base attached with screws to two 4x4 posts. We can design these to resist almost any wind up to hurricane capacities. But if I had to choose between Mother Nature and a lonely sign in the middle of the desert, my bets are on Mother Nature.
So, what we are saying here is that we will do everything in our power to make sure your sign stays up BUT there will be times when Mother Nature will destroy a sign and there is NOTHING that we can do about it. It doesn't happen often but during EXTREME winds it WILL happen. We cannot guarantee that your sign will stand against ALL the elements. But we will be happy to replace it for you when Mother Nature does win. Simply notify us if we do not notify you first, provide us with another sign, and we will install the new sign, up to 50 miles round trip at no extra charge. We reserve the right to replace the sign at a time that works into our schedule, i.e., when we have other placements in the same area. But in no way will we ever take longer than 5 days to replace a sign.
MOST IMPORTANT! If you anticipate that you will need more time than 10 days to pay you can either use your credit card with PayPal or you can request an extended payment time period from us. This will extend your "Payment Due Date" from 10 days to 25 days from the date of invoice. This is harder on us but we will be more than happy to make the sacrifice if you need the help at the time.
If you have a CONTRACT with THE POST MAN and You Want to STOP It and Turn Post Ordering Over to Your Agents so that Your Agents Can Pay for future posts from their Own Pocket, not Yours, We MUST Ask that You Do the Following:
So that your agents are aware of what's going on you MUST either ask us to make a bulletin that can be handed out to your agents or you must do this. In this way, your agents know FOR SURE your intentions and they can start using OUR FORMS on this website for THEIR POST ORDERS. Once we see their post orders coming in we can cancel your contract. If you do not make the effort to notify your agents of this change we cannot cancel your contract at that time so PLEASE make sure that notification goes out to ALL your agents regarding the change.
In most cases the above change will be caused by a problem with increased costs and management's attempts to cut those costs. We often work WITH the management team and often withhold LATE FEES on the condition that the account is brought current by the beginning of the following month. If management asks us to roll over LATE FEES for more than two months and then does NOT pay the account and bring it current, there are several OTHER fees that become activated. Our basic feeling on this is that we are the "nice guys" and if you lead us on for several months and then DROP our service to cut costs, WE are ultimately the ones who suffer the most ... so why were we going out on a limb to HELP you and ultimately get (pardon our language) shafted, to use the colloquial term. SO, as a matter of self preservation, and allay any attempts on the part of management to cut our contract short without notice we will put your account "IN SUSPENSION" when your account becomes delinquent for a period of 60 days. We will often be nice and extend this but for legal purposes 60 days is the official cut-off. At this time we expect you to bring your account current, give us a 60 day notice that you intend to drop our service and require your agents to purchase their sign posts directly from us and pay us directly for said service. At this time we will provide you with forms to give to your employees and we expect you to hand them out. Once we have received orders from 5 or more agents in your agency we will begin the 30 days countdown, so to speak, and after the 30 days your account will be closed. BEFORE we can close your account it must have been brought current and paid in full AT LEAST 30 days PRIOR. While your account is on suspension and until the account is brought current we will bill you for, and expect payment on what we call "Severance Payments" which will not exceed $25/day nor will they be less than $15/ day (7 days per week). We will expect these payments to ALSO be brought current and paid within a reasonable amount of time or we will not be able to end the contract. All of our contracts are "open ended" which means that they do not have an expiration date. When accounts are maintained in a businesslike manner and paid on time, and a 30 day notice is presented by the originator of the contract, we are more than happy to cancel the contract as requested. It is only when there are large outstanding balances left to be paid that we must insist on following the above terms to the letter. If you think that this is an unfair clause or odd or out of the ordinary you should refer to Dish Networks policy of not canceling their service until their invoices are paid in full. I'm sure that other companies have this clause as well and if not many will in the future.
We also realize that this clause may alienate some of you and this is a small community and it is NOT our intention to get black balled in the real estate community because deep down we love you all and deep down you all know that life would be miserable without THE POST MAN. SO, in the interest of peace and fair play we will be more than happy to work with anyone who falls into this category. At present we only have 5 open accounts and we must announce at this time that it is OUR intention to eliminate those as soon as possible since our PayPal agreement is working well for everyone and it allows people to extend their billing by using their credit cards. So, more and more each day we are NOT seeing why we should try to support those who could easily support themselves or require their agents to take up the brunt of paying for our service.
It is our further contention that if you STOP our service cold and do not encourage your agents to continue with us that your sales will rapidly begin to drop since many customers INSIST that a post be installed in front of their listing with you and they KNOW that without a genuine wood 4x4 traditional post their house will either not sell as well or will not sell at all because exposure will be limited to an extreme degree.
We are also aware that the market is TERRIBLE at this time and we want to work WITH you ... NOT against you. You are our bread and butter and it is important for us that we keep you functioning. We are symbiotic beings, relying on each other for survival. Without us you will slowly cease to exist since we are your customer's FIRST IMPRESSION about YOU! And you, of course, are our sole source of income so we need to do everything we can to make sure that YOU survive and prosper. Many of you are aware that we are constantly referring customers to you and that many, many sales happen because of our referrals. And we realize that many of you refer us to YOUR friends in the business as well so we all need to get along and I want to have NO enemies among you. There are a couple of agents, we've been told, who are a bit sour against us. The reason being that they were FIRED by their agency and WE were ordered to pull all of their signs and posts. Instead of putting the blame where it belongs they are blaming us and that is unfair and we will fight to correct that at all times. Those of you who deal with us on a regular basis, and there are MANY of you who do, know that we are reasonable and fair and when the bills are paid on time we can actually be quite NICE :-) . We are recommended by BOTH real estate associations here in the valley and our reputation goes all over the state for being THE COMPANY to deal with when posts need to be installed. We are working hard to MAINTAIN that rep and we will do everything in our power to keep ALL OF YOU HAPPY. Our service is the BEST ... our posts are the FINEST in the land, and we are kind and respectful of your clients when we install the posts by listening to their requests and complying when it is feasible. And I thank you all for your continued patronage and it is our intention to earn it for many years to come. Thanks for reading this whole diatribe. If you EVER have anything you want to discuss with me feel free to call me ANYTIME at 760-406-1771 ... my name is Dave and I'm the President and CEO of Painted Hills Power LLC the parent company of THE POST MAN, THE PHOTO MAN, and THE SOLAR GUY. (Yes, we take pictures and blow them up into beautiful 8 1/2 x 11 inch glossy prints, AND we can install solar energy systems on yours or your clients homes for incredibly lower prices than the competition. We will SOON be arranging for the installations of "jacuzzi-type bathtubs" for seniors as well so stay tuned and stay informed)
That's it for now. Should any additions be needed they will be added as necessary.
The Post Man, aka The Desert Post Man, a division of Painted Hills Power, White Water, CA.
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This page last updated 10/25/2011